Refill your prepaid account (2024)

Online one-time payment

T-Mobile Prepaid accounts can make free digital payments by:

• Paying as a guest without logging in or make a guest payment for someone else.
• Paying online from your T-Mobile account
  • View and update: Balance and payments online.
  • Log in: Access your account to view balances, make a payment, or set up AutoPay/Auto Refill.
  • Redeem a refill card: Enter the code of a purchased T-Mobile Prepaid refill card.
  • Refill now: Use a credit or debit card to refill your account balance without logging into your account.

Learn more

• We'll send a free text message reminder when approaching your service renewal date.
• If you have multiple lines on your account, any existing service balance is automatically applied to all lines on your account at the end of the service cycle, starting with the billing responsible party primary line.
• Refills can only be purchased for active accounts.
• All payments are applied to the entire account and cannot be applied to individual lines.
• Refill cards can be a physical card or a PIN on a receipt or email.
• ePINs become void if not activated within 90 days of purchase (as shown on POS receipt).

AutoPay & Auto Refill

Never miss a payment with AutoPay and Auto Refill. This free service saves your payment methods to automatically pay your T-Mobile bill by deducting payments from your credit card or checking account. T-Mobile offers two ways to automatically withdraw the amount you specify to keep your account balance paid in full.

First time set up

1. Log into My T-Mobile
2. Select Add to Balance in the AutoPay Not Enrolled section. 
3. Select Manage AutoPay.
4. Select one of the following options:
   • AutoPay: Automatically charge the selected payment method for minimum monthly charges.
     • Choose to pay the standard monthly charges or include extra for things like downloads or international calls not included in your plan. 
     • This will withdraw the total amount every month on the same date that you can choose.
   • Auto Refill: With Auto Refill, you have a set amount between $10 and $150 withdrawn from your bank for your T-Mobile refill. Schedule when your payment is made:
     • Monthly: Every 30 days, recommended for monthly plan types.
     • Every two weeks: Same day every other week.
     • Weekly: Same day every week.
5. Ensure the dates and amount due are correct before continuing.
6. Enter payment information.
7. Review the terms and conditions.
8. Select Accept and continue.

Update, change, or cancel

1. From the home page, select Auto Refill.
2. Select Manage Payment Options.
3. Select Edit by the current card information.
4. Enter the new card information.
5. SelectContinueto save changes.

Learn more

• AutoPay and Auto Refill can be set up from your account online or by dialing *ADD from your T-Mobile device.  
• A text will be sent to remind you of the next automatic payment date and amount.  
• A supported bank issued credit card must be used during the set up. The following payment types are not supported with AutoPay or Auto Refill:
  • T-Mobile Prepaid Refill cards
  • Prepaid debit/credit cards 
  • Gift cards

IVR – Automated Service

• Pay for free using the IVR by dialing ​*ADD from your T-Mobile device or call 1-877-720-5195.
• Support of a Care expert will result in a $5 payment support charge starting May 2024.

T-Mobile MONEY

Assisted Support - In-store and Customer Care

Effective May 2024, there will be a Payment Support Charge of $5 on assisted bill payments. Find a store to make your payment in person. 

T-Mobile Prepaid accounts can save $5 on the Payment Support Charge with digital payments by:

• Paying as a guest without logging in or make a guest payment for someone else.
• Paying online from your T-Mobile account
  • View and update: Balance and payments online.
  • Log in: Access your account to view balances, make a payment, or set up AutoPay/Auto Refill.
  • Redeem a refill card: Enter the code of a purchased T-Mobile Prepaid refill card.
  • Refill now: Use a credit or debit card to refill your account balance without logging into your account.
  • Pay using the IVR: Dial ​*ADD from your T-Mobile device or call 1-877-720-5195. Support of a Care expert will result in a $5 payment support charge.

Balance & Payments

• Renewal amount: The minimum amount required to have in your account or set up for auto refill on the date provided to continue service.
• Available Service Balance: The balance available for refills or one-time purchases and charges from Prepaid device not included in your plan; an example would be international charges.
• AutoPay status: If you are not enrolled you will not be charged until you choose to refill your prepaid account.
• Get payment history: Past balances and payments; details for each line on your prepaid account, redeem a refill card, manage AutoPay, and change your billing settings.
• Check activity log: History of changes made to your account, such as rate plan changes and when account information was most recently updated.

Low Balance Alerts

• Alerts occur when accounts have a low balance, when a refill is about to expire, or when making a call that costs more than what's available in the account.
• You can select the pound (#) key to skip the alert.
• Messages can't be stopped from playing; they are designed to prevent calls from being disconnected due to lack of funds.

Pay as you go & Daily plans

• Voice services are unavailable when the balance is less than the equivalent of one minute of airtime.
• Message services are unavailable when the balance is less than $0.10.