Top 4,290 Reviews From Legit Enterprise Rent-A-Car Buyers (2024)

We appreciate your feedback, Kerri, and we’re happy to hear that Tyler was able to provide you with a great customer experience. We hope to see you again soon. –Chris R.

Hi Kathleen, we would like to know more about your experience. Please email the details to review@em.com and include the rental location, rental agreement or reservation number and your contact information. Thank you. –Chris R.

We rented a car through Enterprise located at the Paris Hotel in Vegas twice. The gentlemen working were friendly & professional. Explained everything & helped us with questions. The 2nd time we rented, we were commuting six hrs round trip. When we stop for gas we noticed one of the tires had a bubble (raised area) on the tire wall. We called the employee who rented us the car. He was concerned, asked our specific location, directed us to another enterprise on our route that detoured us off our route by 10 minutes.

We appreciate your feedback, Robin, and we’re happy to hear our team was able to provide you with a great customer experience. We hope to see you again in the future. –Chris R.

Above and Beyond Customer Service Date: 02/10/2024. Had a scheduled reservation with Enterprise. Completed the reservation, upon arriving at the rental location: Gastonia, NC, the manager greeted me with a smile. Plus, no waiting in line! The manager Vanessa L., she waited upon me with a smile and immediately assisted me with the reservation. After acquiring my information. She said, "You can pick any vehicle that you would like and plus try it out first to feel comfortable." I felt like I was a movie star receiving all the amenities. She made sure the vehicle was clean on the inside and outside. The vehicle was washed before being driven. She made sure I knew what the specific dashboard controls were and made sure I was comfortable/satisfied with the vehicle.

We appreciate your feedback, Olivia, and we’re happy to hear that Vanessa was able to provide you with a great customer experience. We hope to see you again soon. –Chris R.

Verified purchase

My rental car experience started off TERRIBLE! But, the customer service was impeccable. I received my rental car on 11/21/23 and returned it on 12/20/23. As we were walking up to the vehicle, I should have noticed the open windows. After looking over the outside, I signed the paperwork and jumped in. I noticed a foul smell masked in Febreze. I was in a hurry to meet my kids, so I took off. On the way to meet them, I started getting a headache and feeling nauseous. When my kids came up to the car, they all covered the noses and moved away. I asked them what do they smell? They immediately said vomit. None of them wanted to get in the car with me.

I called Enterprise back to see if I could get another vehicle, but they were closed. I had no choice but to keep the vehicle for the time being. I went to Target and picked up all kinds of cleaning supplies and smell good stuff and wiped the entire car down. It took maybe 2% of the smell away. I then drove home which was 82 miles away with all the windows down in 38 degree weather.

The next day I went to the Enterprise near me to exchange the vehicle. But, they did not have any Fords available. (apparently Ford has a lot of recalls at the moment) but told me that I could go to Roseville because they are the only ones in Northern California that have any Ford's. Well, I did not want to make another 164 mile round trip.

THE GOOD PART!!! The employee Ariah **, took charge and really wanted to help. She grabbed what cleaning supplies they had and despite gagging herself, started cleaning. I showed her where it was strongest and she located an area under the seat where the vomit had piled up and dried in a storage area. She also found it on the back of the seat, carpet, plastic molding and rear seat. It was so gross.

Anyway, she did the best she could and by the time she finished up, the smell was 40% better. She did everything she could. And although the smell was not gone, I give her a thumbs up for trying. I guess the car cleaner needs some retraining. When I retuned the car, 29 days later, the smell was almost 90% gone. It was really in the fibers. The employee who took the car in felt bad and gave me a 2X free upgrade for the next time.

Thank you for this feedback, Teri. If you would like to discuss this further, please email review@em.com with your contact information, rental agreement number and the details so we can learn more. Thank you. -Chris R.

Verified purchase

Had rented an SUV from Enterprise Decatur GA on Covington Hwy almost two weeks ahead of rental date. On day of rental, this female salesperson, possibly the manager gives my wife and I some horse crap about all their SUV having been recalled. Also stated she had called us to try and upgrade our preference ( the phone number she showed was not the number used in the reservation). She then offered us an MB 'Sprinter' for $500 more than our initial rental cost.

Hi Charles, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us by phone or chat. Please be ready to provide your contact information, your reservation number and all the details of your experience. Thanks. – Lisa S

Hi Anita, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us by chat or phone. Please be ready to provide your rental agreement or reservation number and contact information. Thank you. – Lisa S

Hi Lindsay, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us by phone or chat. Please be ready to provide your contact information, your reservation number and all the details of your experience. Thanks. – Lisa S

Hi May, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us by phone or chat. Please be ready to provide your contact information, your reservation number and all the details of your experience. Thanks. – Lisa S

** the manager at the 12525 Jefferson Avenue Newport News was unprofessional, rude and discriminate against me. Our initial contact was good where she asked for my ID and insurance; after which she asked me to step outside to complete the transaction. On our way to the vehicle she pointed to a blue suv. I asked her “oh I thought I was feeling a Kona”. She replied “the reservation did say Kona or similar”. Her tone was off but I didn’t think anything of it at the time. She asked me to sit in the car so she can get the mileage which I did and I press the start button. Bear in mind she did not hand me the key so I figured I wouldn’t be able to start the vehicle thus the reason I did not put my foot on the brake to even try to start the vehicle. She then said “you have to put your foot on the brake”. I replied “you did not give me the key ma'am”. She then said, "I don’t have to give you the key. I can hold it right here and it will work.”

She then proceeded to stretch her hand in the car with the key while standing next to me while I’m seated in the driver seat so I’m able to start the car (which was weird but okay might be y'all policy) then she told me about the policies and so forth and had me sign the tablet. She then asked for my payment. I took out my Discover credit card and she told me a price different from what I was quoted. I told her it was different and she started to tell me it was for young drivers fee (bear in mind every time she spoke to me her tone was disrespectful and hostile). I replied and told her, "ma'am I am not a young driver because I am 25 years old." she then started to interject as I'm speaking and telling me well that's what she sees on the reservation and system. I replied and told her I'm not sure why… She interjected again shutting me down “let me have your license”.

At that point I was just confused so I was saying, "Ma'am I'm not sure why it's…" she interjected again “let me have your license” in a demanding and superior tone as if she don’t want to hear what I have to say I need to shut up and do what she says. Well I handed her my license and she asked me if I did the reservation online or what? The way she was talking to me I turned my head away from her cause I couldn’t believe why was this lady speaking me in that manner as if she knew me or I was rude to her. I replied and said “I don’t know” cause at this point I’m getting irritated with her attitude and I just want to get this car and leave.

This whole time I’m still seated in the car and she is still next to me with the door open I told her excuse me and stepped out the vehicle. She asked me is there a problem, I replied and told her “no” but yes there was a problem but I knew I was not going to tackle this issue with her right there so I asked her name which she told me was “**”

She started doing some checks on her tablet I guess fixing the age so the price is better and she started to ask for my license. I gave it to her and she asked again if I did it online cause I put the wrong age which I did not cause I looked on my reservation and it did say 25+ but because of this whole interaction I just said “idk I didn’t do it“ and she said that’s why and went on her tablet again. She then now asked me for proof of address, a bill or something to proof I live at the address on my license.

I replied and said, "Ma'am I have never provided proof of address before”. She interjected, "Well you need proof of address” (in the same tone) so I said to her “I honestly don’t walk around with proof of address and I’ve never heard that before”. She then said, "Well anyone renting a car walk with proof of address". (this lady even called me in the morning to confirm if I’m coming and made no mention of proof of address nor did she request it initially when I gave her my insurance and ID on our first encounter now all of a sudden she is not trying to make everything difficult)

I then asked her “why do you have an attitude with me?” She started to get defensive “I don’t have an attitude….” I said “well okay”. She still was talking about the fact I said she had an attitude I said yes you do but that’s fine I’m gonna look in my phone for the proof of address… while I’m looking in phone for the proof she comes over hand me my license and then say, "I don’t need the proof. Here’s your license." I said okay thinking she just don’t need it no more. She then said, "Oh I’m not giving you the car cause you saying I have an attitude." I replied and said “what that’s crazy" and left. but as I’m walking away and turned around after holding my composure and trying to be respectful for this entire interaction I said, "You are a real life b….” And left But all in all I felt as if this lady was discriminating against my age

I would also like to think but this is how I felt that it may have been due to her realizing that I’m a foreigner. People like this is my opinion is all round bad for business they get up in the morning not having coffee or going thru stuff and then it reflects on their work ethics and how they treat the people that keep this company in operation as if we are scraps…I already contacted corporate and waiting to hear what the outcome is…they did send me another Enterprise but the lady there told me she is waiting for a vehicle to come in so I’m waiting. But ** you need to get help and go get some courses In customer service because evidently you lack any

We'd like to know more, Jay. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us by phone or chat. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa S